ChurnZero, which has been in business since 2015, is Tsang’s fourth company.
“Starting a company is in part a good idea, good execution, and good timing.
You have to have all of those things,” he said.
ChurnZero
For minority founders starting these careers, youre going to have more challenges.
Youre not going to be a part of the clubs and networks that others may have…
Despite the growth, ChurnZeros team was able to adjust during the pandemic.
ChurnZero
This benefitted everyone since the companys WeWork space in Washington, DC couldnt hold the entire staff at once.
When the team had to go fully remote, Tsang said that transition wasnt a problem.
“2020 was still a very strong growth year for us,” he said.
Despite adversities, Tsang said he was able to overcome these challenges by the time he launched ChurnZero.
“I think at my age, those challenges are behind me.
“For minority founders starting these careers, youre going to have more challenges.
“When you are a growth-stage company, every year is about growth,” he said.
“ChurnZero has the ability to become the leader in customer success.
