In that case, walk throughthe steps to troubleshoot the appitself.
reboot your connection hardware.
Issues with loading videos on Netflix often come down to a bad web link connection.
reset your router andtest your internet connectionto ensure you might connect to the internet.
If you find that you’re having internet connection issues, then work ontroubleshooting your router.
Often, limitedbandwidthis the reason Netflix freezes when trying to play videos.
If you’re streaming music or movies elsewhere on your online grid, pause it.
If bandwidth is the cause of the problem, you’ll notice improvements immediately.
Delete the Netflix cache and cookiesfrom your surfing app.
Issues with cookies or cache content can be the reason Netflix stops loading.
Netflix provides an even faster method to specifically clear Netflix cookies.
Go tonetflix.com/clearcookies, and then sign back into your account.
revamp your web net net app.
Unresolved bugs could be causing Netflix to freeze.
Specifically, you may need toroll back your graphics driverto the version that was previously working.
patch your graphics driver.
An outdated driver can cause video-related issues.
If it’s the audio that freezes, check the driver for your sound card.
The driver probably isn’t to blame.
These are usually associated with an outdated app, data caching issues, or a bad internet connection.
reset your Androidorreboot your iPhone.
This will verify the information Netflix has stored on your machine gets properly refreshed.
Be sure to power cycle your rig, not just lock it.
You’ll know you did this correctly if you see the OS loading screen upon startup.
Update the Netflix app.
iPhones can also haveissues with connecting to Wi-Fior issues withmobile data connections.
If that’s the case, thentroubleshoot your internet connection.
It’s typical at hotels where streaming movies or shows on Netflix are blocked.
Just like on a computer or mobile equipment, Netflix caches information in memory on streaming devices.
Restarting can clear this and resolve issues.
Sign out of your Netflix account.
Many devices stay logged into Netflix for extended periods.
It can lead to issues when Netflix or the gear manufacturer updates the Netflix app.
The first fix that often works for freezing videos is signing out of your account and signing back in.
Delete the Netflix app and then reinstall it.
A bad internet connection is a common culprit with Netflix freezing on streaming devices.
However, sometimes it’s associated with an out-of-date driver or operating system.
