However, you’ll usually notice the issue when you attempt to start a voice chat.
verify the controller is connected to the Xbox One.
If it isn’t,fixing an Xbox One controller that won’t connectmay also fix the headset issue.
confirm the headset is firmly plugged into the controller.
Unplug it, then plug it back in.
confirm the headset isn’t muted.
Increase the headset volume.
If the headset audio is turned all the way down, you won’t be able to hear anyone.
Increase the console audio input.
you could also adjust the volume parameters on the Xbox One.
Navigate toSettings>gadget & accessories, snag the controller, then adjust the audio parameters.
If the volume option is grayed out, that indicates a problem with either the headset or controller.
Use the Xbox One Skype app to test the headset.
To perform a test, sign in to theXbox data pipe, and then launch theSkypeapp.
If you don’t hear your voice, then the controller doesn’t recognize the headset.
Try a different controller.
If you have more than one controller,sync another Xbox One controllerand plug in the headset.
If it works, then there’s a problem with the first controller.
Use a different headset.
Clean the controller and headset.
Unplug the headset and examine the unit, cord, and plug for any signs of damage.
If the cord is frayed or the plug is bent, the headset may need to be repaired.
If it’s dirty, clean it with a cotton swab dipped in rubbing alcohol.
With the headset unplugged, look in the headset connector on the Xbox One controller.
Do not allow any liquid to drip inside the port or controller.
Check your privacy and online safety controls.
If your Xbox One privacy tweaks are too strict, you won’t be able to chat.
TheEverybodysetting allows you to communicate with both friends and strangers on the Xbox online grid.
SelectFriends Onlyto avoid talking to strangers.
Child profiles can’t access this setting.
You may need to change theXbox One parental controlsbefore you could change your chat preferences.
Update the controller firmware.
Install new batteries in the controller.
Dead or low batteries can prevent an Xbox One headset from working properly.
To rule out this problem, replace the batteries with brand new or freshly charged batteries.
Assign the controller to your profile.
Power cycle the console.
If the controller still won’t recognize the headset, power cycle the Xbox One and controllers.
Alternatively, remove the batteries to shut the controllers off immediately.
After a few minutes, turn on the Xbox One.
You should see the bootup animation on your TV, which indicates the console was successfully power cycled.
FAQ
First, verify the mic isn’t muted and check the cord for damage.
Use compressed air to clean out the audio port and update the controller’s firmware.
Toconnect a headset to your Xbox One wirelessly, you need a headset that uses Microsoft’s wireless protocol.
Yes, but only if it’s specifically designed for the Xbox One.
Most non-gaming headsets will not work with the Xbox One via USB.
