If nothing works, you’ll have to contact Nintendo’s tech support.

See if Nintendo Switch Online is down.

A local or global outage will stop everyone’s Switches from accessing online services.

Ensure the problem isn’t on Nintendo’s end before trying other fixes.

Move closer to your router.

Sit in a different spot to see if the connection improves.

If your Switch is connected to its dock, try moving it closer to the router.

Check your internet status.

If the issue isn’t with the service, it could be with your connection.

See if other devices, like phones, laptops, and tablets, can connect to Wi-Fi.

If they can’t, take some steps to troubleshoot it.

Turning the hardware off instead of putting it to sleep may fix some problems.

Hold down thePowerbutton on the console for about five seconds to open a menu, and then selectPower Options.

start your modem and router.

If your router and modem are separate, unplug them for about a minute.

Plug your modem back in, wait about 30 seconds, and then restore power to your router.

Try the connection again once it’s completely started up.

Ensure your wireless security is compatible.

Try a wired connection.

The Switch and Lite can’t use a wired internet connection when you first buy them.

You’ll need to purchase a LAN adapter to get them online mechanically.

(The Nintendo Switch OLED model comes with a dock with a wired LAN port.)

Switch Lite will also need a USB stand to create a port for the adapter to plug into.

The standard Nintendo Switch can only use a wired connection when it’s docked.

Check your firewall options.

Yournetwork firewallmay prevent the Switch from accessing services.

The Nintendo support site contains instructions forsetting up a DMZ for your Switch.

Forward online grid ports.

you could ensure that your Switch can access all the bandwidth it needs by forwarding ports through your router.

If nothing else works, your system may need repair or service.

Use Nintendo’s online portal to message or call for more details.

The Wi-Fi connection is probably unstable.Troubleshoot your Wi-Fi networkif possible.