These problems can occur at any time.
Attempt each fix, and then check to see if your headset works.
Before you proceed, see to it your controller is on and connected to your Xbox One.
Disconnect the headset, then plug it in firmly.
An improperly seated headset plug is the most common cause of this punch in of problem.
Plug and unplug the headset by firmly gripping the connector.
Pulling on the cord may damage the headset or the port in your controller.
With the headset plugged in, carefully move the plug back and forth.
Verify that the headset isn’t muted.
Check the mute button on the headset adapter or on the inline volume control.
If it’s muted, flip it and loop back and try.
Try the headset with a different controller or a different rig.
This will rule your headset out as the problem.
Try a different headset with your controller.
This will rule out the controller as the problem.
Check the headset cord and plug for signs of damage or debris.
If the cord is damaged, or the plug is bent, repair or replace the headset.
ensure the connector is dry before you plug it back in.
Increase the headset audio.
you’re free to also adjust volume configs on your Xbox One.
Go toSettings>equipment & accessories.Select your controller.
Then, adjust the audio configs.
Check your Xbox One privacy controls.
Child profiles cannot change this setting.
To change this setting for a child, get in using the associated parent profile.
Check the Chat Mixer.
To rule this out, go toSettings>Display & Sound>Volume>Chat mixer.Then, selectDo nothing.
Change your party chat output.
If this setting was onSpeakers, change it toHeadset.
Adjust the game chat sound balance.
If you use the Xbox One headset adapter, it has a built-in mixer.
Everyone will be able to hear you, but you won’t be able to hear anyone else.
Press the person icon, and see if the headset starts working.
Pressing the button with the personicon increases the chat volume, and pressing the controllericon increases game volume.
Replace the batteries in the controller.
If the batteries are low, the headset may not function correctly.
Try brand new batteries, or freshly charged batteries, and check to see if the headset starts working.
Update the Xbox One controller firmware.
Xbox One controllers use firmware that Microsoft updates from time to time.
In some cases, a firmware update can break headset functionality.
Power cycle the Xbox One.
In rare cases, an issue with your Xbox One can cause the headset to not work properly.
To rule this out, power cycle the console.
While you wait, turn the controller off or remove the batteries to shut it off right away.
After a few minutes have passed, press the Xbox One power button again.
If your headset still doesn’t work, the headset or controller may be broken.
Common issues include frayed cords and broken wires, bent headphone plugs, and loose headphone jacks.
Use the Xbox One Skype app to test the headset.
You may need to replace or repair the headphone jack.
check that voice chat is enabled.
If youset up Xbox One parental controls, double-check chat isn’t disabled.
