Instructions apply to the official Sony DualSense controller for PlayStation 5.
How to Fix It When a PS5 Controller Won’t Connect
Sync your PS5 controller.
Plug it into your console with the USB cable and press thePS buttonon the controller.
Use a different USB-C cable.
see to it you’re using the cable that came with the console.
If it’s not working, try anotherUSB-Ccable that can transfer both data and power.
To rule out problems with a cable, try using it with a different rig.
It’s possible that the cable is able to charge the controller but is unable to transmit information.
Check the USB ports.
Gently tug on both ends of the USB cable to see to it they are securely in place.
If you see any dust or debris, lightly spray compressed air into the ports to remove it.
If the port on the console or controller feels loose, you might need to have it repaired.
you could further isolate USB port issues by trying other USB ports, as well.
Remove any accessories you have connected to the controller such as headphones or headsets.
Unsync other devices from your controller.
Remove sources of Bluetooth interference.
Also, move any nearby Bluetooth devices that could interfere with the wireless signal.
Perform a soft reset.
This will dump the memory and resolve some issues.
Factory reset your PS5 controller.
Update the PS5 system software.
If you have another controller, check for a system update.
Go toSettings>System>System Software>System Software Update and controls>Update System Software.
Replace the PS5 controller battery.
If thecontroller won’t chargeor turn on, then there’s likely a problem with the battery.
Look for a replacement online, or have your controller repaired for free if it’s still under warranty.
Get your controller repaired or replaced by Sony.
Users have reported a bug that prevents PS5 controllers from charging while the PS5 is in rest mode.
If the light keeps flashing, reset the controller and update the system software.
To fixPS5 controller drift, start by cleaning your controller.
you’re able to replace the joystick yourself, but it requires some soldering.
Wipe the controller with rubbing alcohol, then use a dry cloth to clean it.
you’re able to spray canned air to blow out dust and debris.
Gently wipe the console with a cloth and some alcohol tokeep your PS5 clean.
