Microsofts Xbox One game console includes an option for testing web connection connections on its web connection screen.
When everything is configured and running as it should, the tests complete normally.
This error appears when thegame console cant make a Wi-Fi connection.
Microsoft
The Xbox One error screen recommends power cycling their router (gateway) gear to work around this issue.
An Xbox One will report this error if it is unable to negotiate with the router via DHCP.
Some people recommend configuring home networks to use third-partyInternet DNS servicesto avoid this scenario.
Microsoft
Unplugging the cable avoids confusing the Xbox and allows its Wi-Fi interface to function normally.
There Is a Hardware Problem
A malfunction in the game consoles Ethernet hardware triggers this fault signal.
Changing from a wired to wireless data pipe configuration can work around this issue.
Microsoft
Otherwise, it may be necessary to send the Xbox in for repair.
Re-seat each end of the cable in itsEthernet portto ensure solid electrical contacts.
Test with an alternateEthernet cableif needed, as cables can short or degrade over time.
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Be prepared for a long and difficult troubleshooting effort involving customer support plus trial and error otherwise.
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Via Getty Images / Ismailciydem
