Is the problem with your TV, phone, internet … or on your end?
However, it could also be a random problem on your side.
There are usually signs that help you figure out what’s going on.
Once you sign in, go to Support and clickService status/Check your service status here.
Search X (formerly Twitter) for#optimumdown.
Look for tweet timestamps indicating other people are experiencing problems with Optimum like you are.
While you’re on X,check Optimum’s X help pageto see if it has any updates.
Check the Optimum Facebook page.
If a problem is occurring across its online grid, Optimum might post information here to keep users informed.
Use a third-party “status checker” website likeDowndetectororOutage.Report.
Try these tips to troubleshoot problems you think might be on your side.
Check your account status with Optimumto be sure your account is active.
If the problem is in viewing your TV shows, tryrebooting your cable box.
The problem could be in the phone connected to the cable modem.
Check the HDMI connections.
Check your smart TV’s Wi-Fi connection.
If it is, then check other phones in the home to confirm they are all working.
If it’s just one phone, then you’ll need to narrow things down further.
