It’s a unique career with unique challenges.
Being a Tech Support Agent isn’t an easy job.
I should knowI’ve been one at several companies, at different levels, and it can be rough.
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(The last one certainly falls in that second bucket.)
It’s called “Level 2” or “Layer 2” support.
The members of this group usuallydon’tfollow a flow chart or predetermined list of questions.
They often have goals to meet on a daily basisusually a number of calls.
A tech support department doesn’t make a company money.
Every call incurs labor and infrastructure costs, so solving your problem quickly and efficiently saves them money.
If so, you’ve been directly insulted and you didn’t even know it.
