New phone with old owner info?
To unlock and use the phone, you must access its originalApple Accountusername and password.
Instructions apply to devices with iOS 7 and later.
How to Unlock an iCloud-Locked iPhone
Activation Lock is an effective anti-theft measure.
Your iPhone or iPad automatically turns on Activation Lock wheneverFind My iPhone is active.
Enter the Apple Account username and password first used to activate the phone.
Your iPhone will open.
You’ll need toreset your Apple Account passwordif you forgot it.
SelectUnlock with Passcode, tapUse rig Passcode, and then enter the passcode.
When the phone restarts this time, you shouldn’t see the Activation Lock screen.
If the Original Owner Isn’t Nearby
That’s the easy version.
The slightly harder version comes when the person whose account you need isn’t physically near you.
SelectAll Devices, then grab the iPhone that needs to be unlocked.
SelectEraseand then follow any other on-screen prompts.
Activation Lock is a powerful and effective tool and it’s possible for you to’t get around it.
It’s important to confirm used phones are not iCloud-locked before you buy them.
Your one remaining option is to reach out to Apple.
Are All iCloud-Locked Phones Stolen?
Just because an iPhone is showing an Activation Lock message, that doesn’t necessarily mean it’s stolen.
It’s possible to enable Activation Lock accidentally.
These mistakes are somewhat common when buying used iPhones.
iCloud locking is also a sign that you need tocheck to see if an iPhone is stolen.
Some may call themselves “official” unlocks.
Whatever they say, they’re all scams looking to get money for a service they can’t provide.
The only away around an iCloud lock is the original Apple Account used to activate the phone.
Those are pretty big drawbacks, and it’s hard to see how they’re worth it.
If yourApple Account has been disabled, you might need to contact Apple.
Toturn off iCloud on your iPhone, go toSettings, tap your name, and tapSign Out.
key in your Apple ID/Apple Account and tapTurn Off.
On older iPhones, go toSettings>iCloud>Sign Out>Delete from My iPhone.
Carriers has different processes and policies for unlocking phones.
