Instructions apply to Apple TV 4K and Apple TV HD running tvOS 13.3 with the Siri Remote.

When the Apple TV unit has restarted, confirm that it’s running the latest software.

To do so, using the Siri Remote, selectSettings>System>Software Updates>Update Software.

System > Restart button on Apple TV

How to Fix Poor Wi-Fi Connection

To troubleshoot a slow Wi-Fi connection, selectSettings>internet.

On theNetworkscreen, underStatus, look for an IP address.

If no IP address appears, start your modem orwireless access point(WAP) and Apple TV gear.

Network screen on Apple TV

Workplaces feature conference rooms that offer AirPlay compatibility so that co-workers can share presentations and training programs.

Restart the Apple TV gear.

Unplug, and then firmly reconnect each end of the HDMI cable connecting your television and Apple TV gadget.

Settings > AirPlay screen on Apple TV

SelectSettings>Video and Audio>Resolution.

Confirm that the chosen resolution setting is appropriate for your television.

Apple TV sets the resolution automatically.

Resolution screen on Apple TV

SelectSettings>Video and Audio>Audio Output.

On theAudio Outputscreen, make sureHDMIis selected.

BesideRemote, you see a graphic of the remaining battery life.

Audio Output screen on Apple TV, set to HDMI

To see a percentage of remaining battery life, selectRemote.

A percentage appears besideBattery Level.

Then, opt for optionFast,Medium, orSlowthat you prefer.

Touch Surface Tracking Fast, Medium, or Slow

After 30 seconds, plug the Apple TV equipment into a different power outlet.

If possible, try a different Apple TV power cable.

On theHDMI Outputscreen, you see three tweaks:

YCbCris the recommended setting for most televisions.

Settings>System>Reset button on Apple TV

A high-speed HDMI cable is required, and the RGB prefs on your television and Apple TV should match.

go for the option that works best for you.

Still Having Trouble?

Reset, Reset and Update, or Cancel on Apple TV Reset screen

Additionally, the remote could have stopped working.

The Siri Remote stops working most commonly because its battery needs to be recharged.

Many Apple TV users complain that the Siri Remote has a “hair trigger.”

HDMI Output screen on Apple TV, set to YCbEr

In other words, the cursor on the screen moves too quickly.

Another problem that could arise is that the status light on the Apple TV machine flashes quickly.

This means you may have a hardware problem.

Storage screen on Apple TV

Another issue could be storage.

As you download new apps, the amount of storage available shrinks until you run out of space.

FAQ

Go to theApple System Status pageto check the status of Apple TV and other Apple apps.

On an aluminum or white Apple Remote, press and holdMenuandDownuntil the light on your equipment flashes.