Instructions apply to the Steam website and desktop app.
Once you’re logged in to your account, selectSupportat the top of the page.
opt for product you want to return.
SelectView receiptunder the game.
SelectI would like a refund.
SelectI’d like to request a refund.
SelectChoose refund methodand choose one of the options.
you’ve got the option to provide a reason, but it’s completely optional.
You’ll see a confirmation message and a reference number on the next page.
You’ll receive an email with the same information and another email once your request is approved or denied.
Some in-game items and DLC are nonrefundable, so always review refund policies for specific products before purchasing.
Video content like movies, episodes, and tutorials typically can’t be refunded.
Pre-orders for games that haven’t come out yet can be refunded at any time before the release date.
After that, the standard refund rules apply.
Refunds can take up to 10 days to show up in your account.
