Here’s how Yahoo account recovery works.

On the Yahoo homepage, selectSign in.

input your Yahoo email address, then selectNext.

A screenshot of the Yahoo homepage with the Sign In button highlighted

If your account is recoverable,Select an optionappears.

Select your method of recovery (TextorEmail).

Enter the verification code you received in the text or email message.

A screenshot of the Yahoo sign-in page with the Next button highlighted

If the verification code is entered correctly, you’re prompted to create a new password.

SelectContinueto change the password.

You may be prompted to confirm your account recovery options.

A screenshot of the Yahoo account recovery screen with the recovery options highlighted

Select thepencilto edit, or selectAdd email or mobile noto add accounts.

Otherwise, selectLooks goodto continue.

In theEmail address or phone numberfield, drop your Yahoo email address, then selectContinue.

Verification code entry webpage for Yahoo!

slide in your Yahoo mail address in theEmail address or phone numberfield, then selectContinue.

Select a verification method (TextorEmail).

Enter the verification code you received by text or email message.

Successful password change message on Yahoo! website.

If the verification code is entered correctly, you’re prompted to create a new password.

SelectContinueto change your password, or selectI’ll secure my account laterif you know your password.

Yahoo automatically closes your accountif you don’t jump in for over 12 months.

A screenshot of the Yahoo recovery page with the “Looks good” button highlighted

Yahoo will also close your account if you violate the Terms of Service.

If you don’t see it, send a restore request to Yahoo.

A screenshot of the Yahoo website with the Continue button highlighted

A screenshot of a Yahoo sign-in screen with an error message highlighted

A screenshot of the Yahoo password-reset screen with the Continue button highlighted