However, good messages can be mistakenly marked as spam.

Open or highlight the email message you want to recover.

If the email is open in the Reading Pane or highlighted in the folder list, go to theHometab.

Viewing emails in the Junk Email folder in Outlook

If the message is open in a separate window, go to theMessagetab.

In theDeletegroup, selectJunk.

Highlight the message you want to recover.

Selecting an email that is not junk and located in the Junk Email folder in Outlook.

Or pressCtrl+Alt+Jor selectActions>Junk E-mail>Mark as Not Junk.

Highlighting the Junk email button in Outlook

Selecting the Not Junk option in Outlook

Choosing to trust a certain email so that it doesn’t go into Junk in Outlook