You canuse the Apple Store or Apple Support apps for this process, too.

If you’re on a computer, follow the below steps to reserve time at the Genius Bar.

You have several options for finding your gadget.

Apple Support website.

Genius Bar appointments involve hardware-related issues only.

Apple offers online support first before you’re able to seek an in-person appointment option.

Begin by going to theApple Support website.

Start now button from the Get Support section of the Apple Support website.

Scroll down to theGet Supportsection and selectStart now.

Alternatively, you’re able to enter details about your issue in theTell us what’s happeningbar.

You could also clickChoose a productunderSee all productsto find your model.

Apple ID sign-in option from the Apple Support website.

Next, tap the productyou want to get help with at the Genius Bar.

A set of common help topics appears for your selected product.

choose the category that most closely matches the help you need.

A list of Apple devices that displays when logged in to the Apple Support site with Apple ID.

A number of topics within that category will appear.

pick the one that best matches your need.

Depending on the category and problem you’ve selected, a number of follow-up suggestions may appear.

Battery & Power selected from a list of hardware issues on the Apple Support website.

If a Genius Bar appointment is an option, move on to the next step.

For some topics, the Apple site doesn’t offer a Genius Bar appointment as an option.

Instead, it suggests a phone call or online chat with Apple support.

Power adapter not working as expected selected from a list of battery/power issues on the Apple Support site.

You’ll be prompted with possible ways to solve your problem without going to the Genius Bar.

Feel free to try them if you like; they may work and save you a trip.

If you’re asked to and aren’t already signed in to your Apple Account, do so.

Find a location option when seeking a Genius Bar appointment from the Apple Support site.

A map displays a list of nearby Apple Stores.

When you find the store you want, choose the day and time for your appointment.

You’ll see a confirmation of your appointment.

Locations and filters displayed when schedule a Genius Bar appointment from the Apple Support site.

The details of the appointment are listed there.

The confirmation will also be emailed to you.

If you should probably modify or cancel the reservation, you might clickReschedule noworCancelon this page.

Genius Bar appointment date and time options on the Apple Support site.

If you oughta make a change later, go to the confirmation email and tap the options there.

You’ll be taken to Apple’s site to make changes there.

FAQ

The Apple Genius Bar is a dedicated tech support service in Apple’s retail stores.

Genius Bar appointment confirmation and cancel button on the Apple Support site.

Customers experiencing problems with products or applications can make an appointment for one-on-one assistance with an expert.

Experts have multiple certification levels to best assist customers.

After you make your appointment, you’ll receive an email with your reservation details.

Genius Bar appointment cancellation confirmation on the Apple Support website.

To cancel your appointment, access that email and select theManage my reservationslink.

Then, selectCancelon the reservation page.

Alternatively, if you have the Apple Store app, pull up your appointment details and selectCancel.

To find a nearby Apple Store,visit Apple’s Find a Store web page.

SelectComplete Store Listto see every Apple Store location.