How to Get Your Xbox Series X or S Online When It Won't Sign In

Can’t download games or play with friends?

Check your internet.

If your other devices can connect to the internet, then this probably isnt the issue.

Check the status of the Xbox web connection.

see to it youre using the right login information.

Did you recently change your Skype password, for example?

If so, youll need to use the new password to log into your Xbox.

To check your internet connection on Xbox Series X|S:

get in using your controller.

reboot your Xbox Series X or S console.

Your Xbox Series X or S may have a momentary glitch that can be fixed by restarting your console.

If simply restarting didnt fix the problem, a power cycle may.

This is a slightly more involved process, but it wont remove any data from your console.

What if Your Xbox Series X|S Still Cant Get Online?

ContactXbox customer supportto see if your console is under warranty, or if they have any other suggestions.