Maybe you could hear your friends while they cant hear you (or the other way around).
If it stopped working when you switched consoles, it may not be compatible.
Since the headset connects to the controller, it wont work if your controller isnt connected.
If you find that it isnt connected, trysyncing the controlleragain.
ensure the wireless adapter is connected.
see to it its inserted correctly and pushed in all the way.
Check to see that your headset is charged.
If youre using a wireless headset, verify that its charged and powered on.
Try muting and unmuting to see if your friends can hear you.
The switch may be malfunctioning, in which case switching back and forth may allow you to unmute it.
Inspect the headset cord.
If you see any signs of fraying or broken wires, that will prevent the headset from working correctly.
Check the connection to the controller.
If the plug is dirty, clean it off.
Grip the connector firmly when plugging and unplugging the headset.
Pulling the cord instead may damage the connections or the port itself.
Try a different controller or equipment.
If youre using a wired headset, try plugging it into a different controller.
Xbox One controllers work with Series X or S consoles.
Plug the wireless dongle into a different gadget.
If it works with the other equipment, then it probably isnt designed for Xbox Series X|S.
Try a different headset.
If you have a different wireless or wired headset, try it instead and see if it works.
If it does, your original headset may have broken.
Check with the manufacturer if its still under warranty.
Increase your headset audio.
If you cant hear anything, your audio may just be too low.
The Xbox Series X or S has privacy controls that can prevent voice chat from working.
Replace the batteries in your controller.
Try a set of fresh batteries and see if that helps.
upgrade your controller firmware.
If you have outdated or corrupt firmware, that can also prevent a wired headset from working correctly.
This can usually be fixed by a simple power cycle.
If your headset still doesnt work after trying everything, then you may just have a bad headset.
Try contacting the manufacturer for further assistance, or to see if repairs are available.
Press theXbox buttonand selectAudio & musicat the bottom, then adjustHeadset volumeto your liking.
As long as the headset is compatible it should begin working as soon as a connection is established.
