reboot your Fire Stick.

This will power cycle your unit and can resolve temporary issues.

Use a differentHDMI port.

Use a different TV.

The problem may be with your TV and not just an HDMI port on your TV.

Connect your Fire Stick directly to your TV.

Connect the Fire Stick directly to your TV to test this.

Wait up to a half-hour.

Like with many applications, software can hang unexpectedly sometimes.

If given enough time, the problem can resolve itself.

This doesn’t always work, but it’s usually worth a try.

Check to see your TV supports HDCP.

An Amazon Fire Stick requires an HDCP-compatible TV.

The overwhelming majority of TVs support this feature, but not all do.

A simple Google search of your model of television will reveal whether or not your TV has this feature.

ensure to tell the representative what steps you’ve already taken to try and fix the problem.