Cant hear your friends, or they cant hear you?
You may also appear muted in chat and lack the ability to control chat volume.
These instructions pertain to both the Xbox Series X and S, as they use the same controller.
Did the USB cable come disconnected?
Did the controller turn off, or is it synced to a different console or computer?
check that the headset isnt muted.
Most headsets that are designed to plug into Xbox Series X/S controllers have a built-in mute function.
Check the mute button or switch, and try operating it.
If it isnt muted, try muting and unmuting and then see if people can hear you.
Your mic can also be muted by your Xbox Series S/X.
Press theGuide button, select your party chat, and pressYto mute or unmute yourself.
Increase the headset volume.
In addition to a mute function, most Xbox Series X/S headsets have a volume control.
Check to see to it it isnt turned all the way down.
Use a different app to test your headset.
The easiest way is to open theSkypeapp and place a test call.
Try a different controller.
If you have a different controller, try syncing it up and plugging in your mic.
Try a different headset.
In most cases, youll find that there is a broken mute switch or failure in the wire.
Most Xbox One headsets work with Xbox Series X/S controllers, but there are exceptions.
If you aren’t sure, check with the manufacturer of your headset.
Check for debris in theheadset jack.
Don’t use a saturated cotton ball, and don’t allow any liquid to drip inside the controller.
Check the headset plug for damage.
With the headset still unplugged, take a close look at the headset plug.
If the metal plug is dirty or rusty, that can prevent it from making a good connection.
Try cleaning it with a cotton swab dipped lightly in rubbing alcohol.
Check the headset, wire, and plug for damage.
Check your mic connection.
Its possible that you just have a bad connection between the mic and your controller.
Fix your privacy and online prefs.
Heres how to fix your Xbox Series X or S privacy controls:
modernize your controller firmware.
If the firmware is outdated or corrupt, your headset may not work.
Heres how to modernize your firmware:
Assign the controller to your profile.
verify that the controller is associated with the rightGamertag profileand give it another spin.
Wait for the controllers to shut off, or remove the batteries to shut them off immediately.
What Causes an Xbox Series X or S Controller Not to Recognize Headsets?
There are a few different issues that can cause this, including both hardware and firmware problems.
