How to Fix It When Xbox One Won't Read a Disc

Why Is Your Xbox One Not Reading the Disc?

These solutions apply to the Xbox One, Xbox One S, and Xbox One X.

The first thing you should do is see if the problem is with the disc or your Xbox console.

Check the DVD or Blu-ray region.

Check the Xbox game generation.

Can you put Xbox 360 discs in Xbox One consoles?

Yes, but theyre not guaranteed to work.

it’s possible for you to check which games support this on theXbox One backwards compatibility list.

Is the disc the actual Xbox game disc?

Be careful not to insert this bonus disc into your Xbox One console instead of the game disc.

Clean the game disc.

Repair the Xbox game disc.

If your Xbox disc has scratches on it, you might actually fix it.

Eject a disc from an Xbox One with a pin.

Performing a system update can fix a variety of bugs associated to video game and media playback.

You will need to be connected to the internet to do this.

power cycle your Xbox console.

Much like with a computer, restarting an Xbox console can fix a variety of bugs and glitches.

The process should only take around 30 seconds.

If that doesn’t work, you could also perform a full reset mentioned in the same article.

check that to chooseReset and keep my games & apps.

As a last resort, perform a system reset and choose theReset and remove everythingoption.

This will completely delete everything from your Xbox console and return it to its factory configs.

Only do this when you have no other options.

Rotate your Xbox console.

All Xbox One consoles can be positioned vertically and horizontally.

Try changing the orientation of the console to see if that improves the disc reading function.

Check for manufacturer errors.

If the game is new, youll often be able to request a replacement disc.

Get your Xbox console repaired.

Depending on your warrantee, Microsoft may repair or completely replace your Xbox One console for free.

you might see if your console is eligible on theofficial Xbox Support website.

verify that you enter with the sameXbox/Microsoft accountthats connected to your Xbox console.