Problems with Face ID appear when you’re trying to unlock your phone.
You may or may not receive a prompt to type your passcode.
Here are some things to try.
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double-check nothing is blocking your face or your camera.
If it isn’t your clothes obstructing the view, check that your finger isn’t covering the lens.
You might also try removing or adjusting your phone case to see if it’s getting in the way.
Ensure you’re holding your iPhone correctly.
Clean the camera lens.
If physical fixes don’t work, a software reset may work.
Try turning your phone off, power it back up, and type your passcode.
Then, lock it and try opening it with Face ID again.
Check to see if Face ID is on.
Turn off “Require Attention.”
One option in Face ID prevents it from working unless you’re looking directly at the camera.
If your unit isn’t unlocking, the camera might not be registering your eyes.
Set up an alternate appearance.
On theFace ID & Passcodescreen, tapSet Up an Alternate Appearanceto add more looks to your phone.
This option won’t replace your original face; it’s more like adding different fingerprints toTouch ID.
Check for an iOS update.
Face ID may need an update to start working correctly.
Go toSettings>General>Software Updateto see if a new version of the operating system is available.
In theSettingsapp, tapFace ID & Passcodes, and then selectReset Face ID.
If nothing else works, your iPhone may have some hardware or software issues that require more intensive attention.
Head to Apple’s support page to slide in your specific problem and start a service request.
