Start by checking the system-wide controls, or alternately in the channel’s controls.
Finally, if these seem to be set correctly, you might always reset your gadget.
Check the system-wide options.
From the Roku Home screen, navigate toSettings > Accessibility > Captions modeand ensure its set toOff.
Check the channels controls.
From the channels home screen, look to see if it has a prefs screen of its own.
For example, the below screenshot from the HBO Max channelsClosed Captionstab, available from your profile.
Options for closed captions are often located within controls for accessibility, audio, or together with subtitles.
The exact location of caption options and combination of steps to reach them will be different across channels.
However, the general concept of where to find them and how to use them is similar.
Check the tweaks on your current content.
The most obvious is that system captions were turned on intentionally by someone other than you.
So setting captionsoffat the system level, butonat the channel level, would also account for their unexpected display.
Someone may have even inadvertently turned them on for your current content when using the playback controls.
FAQ
Go toSettings>Accessibility>Captions modetoenable captions on a Roku.
On other devices, swipe down or press Up on your remote and selectSettings>CaptionsorSubtitles.
How youturn off subtitles on Netflixdepends on your rig.
In a web online window, grab the speech bubble icon and selectOffunder theSubtitlessection.
On a mobile gadget, tap the screen and selectAudio & Subtitles>Off>Apply.
