How to Fix It When a PS5 Won't Take, Read, or Eject a Disc

Here’s how to get your PS5 working properly again.

If the step doesn’t relate to your problem, skip it and move onto the next one.

Check a disc isn’t already inserted.

Like with computers, sometimes a simple reboot can fix many issues on your PS5.

Try restarting it and see if the console can take, read, and eject discs again.

Try unplugging the console for 30 minutes to perform a hard reboot.

Try ejecting the game disc via the software.

Clean your game or movie disc.

Check the disc for any possible damage or physical evidence of dust or dirt.

Clean it carefully with a microfiber cloth, and then give a shot to insert it again.

Important:

Only use a clean and dry microfiber cloth to avoid further damage.

Try a different game or movie.

Check you’re inserting the disc the correct way.

Try it the other way round if the console doesn’t read the disc.

Check the disc is compatible.

Check the disc you’re inserting is compatible with the console.

The PS5 can’t read PS3 or older game discs.

Rotate your PS5 console.

The PS5 can be placed either vertically or horizontally.

Try changing the orientation to see if it helps the console read the disc properly.

Clean the interior of your PS5 disc drive.

Using compressed air or a blower, clean the dust from your PS5 drive carefully.

You may need to unscrew the outside panels of the console to do this.

Check for foreign objects and remove them carefully with tweezers.

Only do this if you feel confident about disassembling devices.

Sony has a dedicatedPlayStation Fix & Replace servicefor any kind of console issue.

This issue can relate to both game discs and Blu-ray or DVD discs.

Before reaching that stage, it’s worth narrowing things down to the specific problem you’re dealing with: