Here are my tips for when this happens to you.
This article covers troubleshooting steps for when your phone won’t connect to a mobile5G web link.
It will temporarily terminate your connection to the cell tower and then force it to have another go.
Seehow to reboot an Android deviceorrestart an iPhonefor all the steps.
Resettingisone of the steps below, but don’t do it this early in the troubleshooting process.
Verify that there is 5G coverage where you are.
While5G has been deployed worldwide, there are huge gaps that make it unreliable in lots of areas.
There are multiple kinds of 5G networks, and your carrier could support some that your phone does not.
Confirm with your carrier that 5G is included in your plan.
Most companies include 5G in most of their plans but check with your carrier for specifics.
Turn 5G on or off, depending on your situation.
Turn itoffif it’s already on, but it’s possible for you to’t reach the data pipe.
That way, at least your phone will work on an older web connection key in, like LTE.
You canturn an iPhone’s 5G on or offin theVoice & Dataarea of the options.
Search forPreferred web link typeorNetwork modeif you’re on Android.
revamp your phone’s operating system to the latest version.
Seehow to update iOSorupdate Androidif you’re not sure how.
Reseat the SIM card, and wipe the SIM Toolkit cache.
Do this, specifically:
Your phone might be too old.
Specific hardware has to be present in the phone to locate and connect to a 5G web connection.
A phone that can connect to 4G doesn’t necessarily work with 5G, especially if manufactured before 2019.
It should say whether 5G is supported.
ping the support team at the company you get your mobile service through to see your other options.
Reaching out to the service provider first is wise.
Factory reset your phone.
Seehow to factory reset an iPhoneorfactory reset an Androidfor all the details.
communicate with the supplier of your phone.
See Step 8 if your phone was made before 2019.
The speed of your machine on each web link still depends on your location and machine, however.
For comparison, 4G usually topped out at 100 megabits per second.
