Try playing a different video.
confirm your rig is compatible.
Check theofficial compatibility listfor Disney Plus.
Restart the Disney Plus app or your web web client.
Fully exit the app, or your web web client if you’re watching on a computer.
Shut down andrestart your machine.
In some cases, you may have to unplug your gear from the power to completely shut it down.
Once it has restarted, check to see if the error code has gone away.
Verify your internet connection speed and stability.
Perform aninternet speed test, preferably using the same unit where you are seeing the error code.
Check other streaming apps.
If none of your streaming apps work, there’s something wrong with your internet connectivity.
If your unit can’t reach the internet at all, you will need tofix your internet connectionto proceed.
Clear your cached data.
If you’re trying to watch Disney Plus using the web player,clear your web web app cache.
Fully sign out, and then sign back in again.
In rare cases, this code can be due to credential issues.
By logging out and back in, you refresh your credentials and may fix the problem.
Check your billing status.
In rare cases, this issue can be resulting from a problem with your billing status.
Check your billing page in your Disney Plus account to see to it you have entered the correct information.
