Here’s what to do to fix the most common problems and what to do if the problem persists.
Try each step individually and in order until you find the one that solves the problem.
Turning the subtitles off and then on may recalibrate the subtitle display and get it to display properly.
In addition to turning the subtitles on and off, try adjusting the size and font.
Open theSubtitlesmenu during playback and clickSubtitle configs.
While youre here, check to see whether you have Closed Captioning turned on.
However, some users have reported issues where subtitles will only display during foreign-language audio.
Try toggling the CC option on and off to see if it fixes the issue.
verify if subtitles are working with other TV shows or movies.
If they still arent working, its likely an app-wide issue.
Restart the Amazon Prime Video App.
This step will clear up some of the apps temporary cache, which could fix subtitle issues.
Depending on the gear youre using, exiting out of the app may not actually close it.
If you cant force the app to restart, you should restart the equipment instead.
Restart or shut down your equipment.
Try restarting fully or power-cycling the gadget youre watching Prime Video on.
Trypower-cyclingor fully shutting down computers, mobile devices set-top boxes, and gaming consoles.
If an update is available, you should see an update option displayed.
Depending on the equipment youre using, this option will be labeled asUninstallorDelete Appunder app parameters.
Once youve deleted the app, reinstall it and test whether subtitles are now working.
Watch Amazon Prime Video on a different unit.
Delete your watch history.
If subtitles still arent working across your different apps and devices, its likely an account-level issue.
Subtitles Still Not Working?
Contact Amazon for Help
If your subtitle issues persist, its best to contact Amazon for help.
When you make this selection, a customer support chat window opens.
If you prefer to speak with a representative over the phone, chooseRequest a phone callin the chat window.
These include:
FAQ
On the website, select theSpeech Bubbleicon and choose the language you want.
In the web player, select theSpeech Bubble>Subtitle Settingsin the pop-up menu to find the text configs.
In the app, size and style options appear alongside language options.
If you want to create subtitle presets, go to Amazon.com/cc in a web app and selectEdit.
In the web player, go to the Subtitle configs to see the available languages for your content.
To automatically set the default language for subtitles, change the default language in your equipment configs.
