How to Fix a Surface Pro That Won't Turn On

The problem is usually solvable through a process of elimination.

Start with the most apparent potential causes and work toward the more complex ones.

How to Fix a Surface Pro That Won’t Turn On

Recharge the battery.

Plug in the charging cable and press the powerbutton on the upper-left corner of the gadget.

You don’t need to wait for a Surface to charge completely before turning it on.

A Surface can be turned on as soon as it’s connected to a power source.

Check the Surface charging cable.

When the cable functions correctly, the LED lights up as soon as it’s plugged into the Surface.

If the light fails to turn on, there are a few possible solutions:

Perform a soft reset.

The force shutdown method varies by Surface model.

double-check to use the correct method outlined in the above-linked article.

Turn on the Surface Pro with a keyboard shortcut.

Remove all Surface accessories.

Contact Microsoft technical support.

Official Microsoft Store locations offer technical support to customers.

Or you could chat with support personnel on the Microsoft Support web page.

Usually, the problem only reveals itself with its corresponding fix.

In this guide, we walk you through a list of possible causes, starting with the most common.

If you still have problems, initiate the Windows Bluetooth troubleshooter.

To turn on the keyboard backlight, confirm theFnkey is not enabled.

Then, depending on your keyboard, pressF7or use theF1andF2keys to adjust the backlight.

your setup might be set to hibernate or shut down when you kill the lid.