How to Fix a Surface Pro Not Connecting to Wi-Fi
Turn Wi-Fi on.
To check, select theWi-Fi iconnext to the clock.
If the tile is not highlighted, then Wi-Fi is off.
Matthew S. Smith / Lifewire
Select it once to switch it on.
Turn off Airplane Mode.
This is a useful feature, but only in very specific situations.
Matthew S. Smith / Lifewire
When it’s on, this mode turnsoffWi-Fi.
Sometimes you could toggle Airplane Mode on and off to fix Wi-Fi problems.
For example, if it’s already off, go ahead and switch it on for five seconds.
Then, turn it back off and see if Wi-Fi works.
confirm you’ve connected to the correct online grid.
Or maybe the other internet is having its own issues.
The fix here is to disconnect from it and chooseyourWi-Fi online grid.
you could fix this byforgetting the online grid.
A third-party firewall or VPN can block internet traffic, either intentionally or because it’s not working correctly.
If Windows can’t recognize the source of the error, it will report a generic internet connection issue.
cycle your Surface Pro.
A restart/reboot is very different from a reset.
Check your date and time tweaks.
In rare cases, this can cause conflicts with other software or hardware.
Correcting the date and time will resolve this conflict.
power cycle your router.
It will fix any temporary issues with your internet hardware.
initiate the internet troubleshooter.
Windows includes some connection-related troubleshooters that will attempt to fix the problem for you.
Manually reset your Surface Pro’s Wi-Fi adapter.Open machine Managerand look for your adapter in theNetwork adaptersgroup.
Finally,reset your Surface Pro.
Microsoft updates occasionally include fixes for issues like this one.
For this, you’ll need a USB to Ethernet adapter.
Unless you already have one, we recommend you skip this step.
Download Surface drivers from Microsoft.
Then, move the drive to your Surface to install them.
You’ll likely need to power cycle your Surface Pro once the update finishes.
Turn off MAC filtering on your router.
MAC filtering is a web connection security feature used to control rig access.
MAC filtering is a security feature.
While turning it off may resolve your problem, it could also leave your Wi-Fi internet more exposed.
Contact Microsoft Supportfor additional troubleshooting and possible hardware repair.
Tofix a Surface Pro that won’t charge, you should first inspect your power supply.
Next, try different power strips or outlets.
If that doesn’t work, try cleaning the charging components if they are dirty.
