How to Fix a PS4 That Won't Take, Read, or Eject a Disc

Here’s how to get your drive working again.

Some of these steps pertain specifically to one issue, like a disc that won’t eject.

If a step isn’t relevant to the problem you are experiencing, you could skip it.

check that there isn’t a disc in your PS4.

If a game ejects, you should be able to insert the one you wanted to play.

Try using the manual eject screw.

Clean your video game disc or DVD.

Physically examine the disc for dust, dirt, and other contaminants like food.

If necessary, clean the disc with a microfiber cloth and insert it again.

Try a different game or movie.

If it does, there’s a good chance that you have one or more damaged discs.

Rebuild your PS4 database from safe mode.

Tryrebooting your console into safe modeand selecting theRebuild Databaseoption.

If that doesn’t work, try theReinstall System Softwareoption available in safe mode.

Clean the interior of your PS4 disc drive.

Using canned air or a blower, clean the dust from your PS4 drive.

You may need to remove the top cover to remove all the dust.

Inspect your PS4 disc drive for damage.

Remove the top cover of your PS4 and physically inspect the disc drive.

If you find any foreign objects in the disc drive, carefully remove them.

Exercise caution, and avoid touching any components that you could avoid.

What If Your PS4 Still Wont Take, Read, or Eject Discs?

For additional help and assistance, contact Sony customer service.

Reading issues are usually because the disc is dirty or damaged.

The disc drive itself may also be damaged or have a firmware problem.

Then, restart the console and sign in again.

Once signed in, go toSettings> chooseInitialization>Initialize PS4>Full> selectInitializeandYesto confirm the reset.

Drag thePS4UPDATE.PUPfile into the UPDATE folder.

The PS4 will format the drive for you if you follow a few steps.