While audio works, nothing beats seeing someone’s face.
Wondering why your FaceTime calls end up as just a black screen?
Here’s why it happens and how to fix it.
Here are some fixes that have worked for us:
Check to see which camera is selected.
You might have the rear camera enabled instead of the selfie camera.
Check that another app isn’t using your equipment’s camera.
If one is,close that appto remove the black screen on FaceTime.
verify the camera lens isn’t blocked.
Check that neither you nor your caller are accidentally covering the camera lens with a finger or thumb.
Is this an audio-only call?
Check that you haven’t accidentally chosen FaceTime Audio.
When you call using just audio, you see aFaceTimebutton in the middle of the screen when speaking.
Select this button to switch to a video call.
power cycle your iPhoneorrestart your iPad.
It might be what’s needed to get FaceTime working correctly again.
Check your internet connection.
If you use a Wi-Fi internet, ensure you’re as close to the Wi-Fi router as possible.
Check your Screen Time settingsto ensure FaceTime isn’t being restricted.
Updates can resolve underlying software issues that may cause a FaceTime black screen.
This works differently across platforms: macOS [Update a MacBook] or iOS [Update an iPhone].
If you still experience issues, factory reset your rig.
Make an Apple Store appointmentor go to an authorized repair shop.
Close and reopen the FaceTime app and try the call again.
Also try quitting FaceTime and restarting your Mac.
Tofix FaceTime audio, confirm you and your call recipient haven’t muted your microphones.
You should also try restarting your rig.
