Here’s what to do.

ClickUsersat the bottom of the list.

tap the trash can next to the user you wish to delete.

Settings on PS5

If the account is the main account on the console, it will also reset the PS5.

ClickOKand wait for the user to be removed.

Here’s what to do.

Playstation 5 settings with users and accounts highlighted

Go tohttps://www.playstation.com/en-us/support/contact-us/

ClickAccount & Security.

ClickManage account and online ID.

Explain you wish to close your account.

PlayStation 5 Users and Accounts with users highlighted

You’ll need to provide your sign-in email address as well as your online ID when requested.

Wait for the account to be permanently deleted by Sony.

Here’s what to do.

PlayStation Contact Us website with Account and security highlighted

Turn on your Playstation 5 and the DualSense controller.

PlayStation Contact Us website with manage account and online ID highlighted

PlayStation 5 Contact Us website with Live Chat now highlighted