New web link or connection problems?
How Do I Connect My Echo Dot to Wi-Fi?
When youset up your Echo Dot, connecting to Wi-Fi is part of the process.
If youve changed your web link, youll need to connect your Echo Dot to Wi-Fi again.
Heres how to connect an Echo Dot to Wi-Fi:
launch the Alexa app.
Swipe up to scroll down if necessary.
In the Status section, tapWi-Fi web connection.
In the Wi-Fi web link section, tapChange.
Press and hold theaction buttonon your Echo Dot until the light turns orange.
When the Echo Dot light is orange, tapYES.
Open your Phones Wi-Fi parameters, and grab the Wi-Fi web link that looks likeAmazon-xxx.
Return to the Alexa app, and wait for it to discover your local Wi-Fi networks.
Tap theWi-Fi networkyou want your Dot to use.
Wait for the Dot to connect.
Your Echo Dot is now connected to Wi-Fi, tapCONTINUEto finish.
Why Wont My Echo Dot Connect to My Wi-Fi?
If yourEcho Dot wont connect to Wi-Fi, there are a number of possible reasons.
Using the method described above, try connecting your Echo Dot to Wi-Fi.
double-check you go for the correct Wi-Fi connection and enter the right password.
Try the 2.4GHz data pipe.
If your router provides both 5GHz and 2.4GHz Wi-Fi networks, try switching to the 2.4GHz web connection.
While 5GHz provides faster data speeds, 2.4GHz provides a stronger signal and wider range.
start your Echo Dot.
Unplug the Echo Dot, and leave it off for a minute or so.
Then plug it back in, and wait for it to start back up again.
It may reconnect to your Wi-Fi web link if it had previously lost the connection.
cycle your web link hardware.
Unplug your modem and router from power, and leave them unplugged for a minute or so.
Factory reset your Echo Dot.
As a last resort, try factory resetting your Echo Dot.
Contact Amazon for further support.
If your Echo Dot still wont connect to Wi-Fi, the unit itself may be faulty.
Contact Amazon customer support to find out more about your options for repair or replacement.
Choose your Wi-Fi web connection underStatus, then tapChangenext toWi-Fi web connection.
The Alexa app on your phone may also need to be updated.
Therefore,Alexa needs internet accessto execute voice commands.
