In that case, your sign-in info will likely be on your modem or the paperwork from your ISP.
To find your default login information, you will need to search for your modem’s information online.
Find your default gateway IP address.
It may take a few seconds to load.
It will bring you to your modem’s web management portal, where you’ll need tolog in.
Every modem will handle its layout slightly differently.
Look around for aSettingsorOptionsarea.
Sometimes, logging in will bring you directly to configs.
Some Arris Wi-Fi modems also receive support from an Arris mobile app for iOS and Android.
sign in from a different online window and double-check the cable connections with the modem.
If those fixes don’t work, you may want to power-cycle your modem or factory reset it.
