These troubleshooting steps should help you get everything connected and communicating again.
Check to verify your vehicle and your car stereo are compatible with Android Audio.
TheAndroid auto compatibility pagewill help you find out if your specific car and stereo are compatible.
If they are not, there’s nothing you might do to get Android Auto working in your vehicle.
Reboot the Android smartphone or tablet.
A simple restart could clear that out and get everything working again.
Check your connections to verify everything is working there.
confirm both your phone and your Android Auto app are updated.
Outdated apps or operating systems can keep everything from working together as it should.
Keep your phone and your app up to date.
Check your paired car configs.
In these cases, your phone will only be able to charge but not connect with Android Auto.
Double-check all of these controls to ensure there is nothing wrong there.
wipe the Android phone cacheand then wipe the app cache.
Temporary files can collect and can interfere with your Android Auto app.
The best way to ensure this isn’t a problem is to dump the app’s cache.
To do that, go toSettings>Apps>Android Auto>Storage>Clear Cache.
power cycle your infotainment system, if possible.
Uninstall and re-load the Android Auto app.
Over time, apps can become unstable, especially if you use them often.
If you’re still experiencing issues with Android Auto, try uninstalling the app and then reinstalling it.
A fresh installation could solve whatever problem is preventing the app from working correctly.
If all else fails, you may need to send a report to Help & Feedback.
In the app menu, tapHelp & Supportto create a support ticket.
It could take some time to get a response back, but it might eventually get you going again.
To do so, connect the USB cable for initial setup.
