The solutions on this page apply to Microsoft Surface Pro models running either Windows 10 or Windows 11.
Heres how to fix your Surface Pro physical keyboard problems.
Disconnect and reconnect your Surface Pro keyboard.
Simply removing your keyboard, waiting a few seconds, and then reattaching it can get it working again.
Check your keyboards batteries.
Wireless keyboards require power, so ensure yours is using its required batteries and that they have a charge.
Surface jot down and Touch Covers dont require batteries as theyre powered by the Surface Pro itself.
Dust the bang out Cover connectors.
Carefully dust the connectors and remove any dirt and grime you see.
punch in on a flat surface.
Sometimes using your Surface Pro on your lap or a blanket can cause the punch in Cover to disconnect.
Try placing a book or tray underneath it when you’re not using a table or desk.
load the latest Windows update.
launch the Bluetooth troubleshooter.
This will let your setup attempt to fix the problem, assuming it’s related to Bluetooth.
On Windows, go toSettings>System>Troubleshoot>Other troubleshooters, then chooseRunnext toBluetooth.
On Windows 10, go toSettings>Update & Security>Troubleshoot>Bluetooth>initiate the troubleshooter.
Its a good idea to also trigger the keyboard troubleshooter.
Update the keyboard drivers.
This may fix any hardware compatibility issues.
Check the keyboard on another machine.
Your keyboard may be broken.
Confirm by checking if it works on another computer or tablet.
Here are some ways to fix the touch keyboard when its not working properly.
Restarting your Surface Pro can fix a number of problems like a touch keyboard not working as it should.
Switch to Windows 10 Tablet Mode.
Windows 11 has no Tablet Mode.
The touch keyboard is designed to work at any time while using the operating system.
Your Surface Pro will prioritize a physical keyboard over the touch one.
Removing it will often trigger the touch keyboard and make it appear.
Change the keyboard configs.
Dont forget the emoji keyboard is different.
To trigger this special keyboard, pressWin+Period.
Install keyboard language packs.
If your preferred language is missing, download it and start using it in minutes.
activate the Windows touch keyboard at all times.
This will make it available in all modes regardless of what hardware is attached.
On Windows 11, open configs and go toAccessibility>Keyboard, and enableOn-screen keyboard.
On Windows 10, open options and go toEase of Access>Keyboard, and enableUse the On-Screen Keyboard.
you’re free to also enable this preference with theWin+Ctrl+Okeyboard shortcut.
Clean your Surface Pros screen.
A build-up of dirt and grime may be affecting touch controls and keyboard typing.
initiate the keyboard troubleshooter.
This will have Windows scan and attempt to fix keyboard-related errors.
To do this, go toSettings>Update & Security>Troubleshoot>Keyboard>initiate the troubleshooter.
How Do I Reset My Surface Pro Keyboard?
To reset your Surface Pro keyboard,open unit Managerand expand theKeyboardssection.
Right-click your keyboard and go toUninstall equipment>Uninstall, then power cycle your machine.
How Do I Unlock the Keyboard on My Surface?
To activate the regular Windows touch keyboard, you’ve got the option to use theWin+Ctrl+Oshortcut.
The emoji touch keyboard can be summoned viaWin+Period.
If youre still having trouble, there are a number of additionalsolutions for a locked keyboardthat are worth trying.
FAQ
Wipe the keyboard with a soft lint-free cloth dampened with mild soap and water.
There are severalways to lock and unlock a Microsoft Surface Laptop.
you’re free to customize the tweaks of your Surface Pro keyboard by going toSettings>Devices.
SelectTypingto adjust the keyboard orMouse & touchpadto change the sensitivity of the mouse.
you’re free to quicklyenable the on-screen keyboardby pressingWin+Ctrl+O.
